With COVID and other contagious illnesses in mind, we aim to take a common-sense approach regarding cancellations. To that end, we request that, when feasible, clients provide at least a 24-hour notice in the event an appointment needs to be cancelled due to illness in order for that time slot to be offered to a client on the waiting list. We understand that life happens and extenuating circumstances necessitate a last-minute cancellation – there will be no cancellation fee in such cases.

However, clients who engage in a pattern of frequent last-minute cancellations will be put on a three-month probationary period where the client will be required to provide a nonrefundable 50% prepayment for scheduled sessions. This requirement will cease at the end of three months, so long as the pattern of frequent last-minute cancellations does not recur. Recurrence would necessitate a nonrefundable 100% prepayment for scheduled sessions throughout the remainder of treatment.

Similarly, clients who no-show for scheduled sessions may be required to pay a no-show fee equal to 50% of their scheduled session cost. A pattern of frequent no-shows will necessitate a three-month probationary period, requiring a nonrefundable 50% prepayment for scheduled sessions. This requirement will cease at the end of three months, so long as the pattern of frequent no-shows does not recur. Recurrence would necessitate a nonrefundable 100% prepayment for scheduled sessions throughout the remainder of treatment.

Late Arrivals

All scheduled appointments will begin at the scheduled time. Clients who arrive late to their scheduled appointment may have their session length cut short, as we need to be mindful of our timing for the next scheduled client. It is up to the therapist’s discretion as to the length of the session for late arrivals. Clients showing a pattern of repeated late arrivals will be charged in-full for their session, and may ultimately be required to pre-pay for sessions in-full.

For your first appointment, please arrive 15 minutes prior to your scheduled appointment time to allow time to complete any documentation and to familiarize yourself with the layout of the office and its surroundings. For all other appointments, please arrive 5-10 minutes before your scheduled appointment to allow time to utilize the restroom and to prepare for your session in a relaxed and unhurried manner.